Help! I know a refugee whose DSS case is being closed? What do I do?
While this is a difficult problem many refugees face, it can be solved. If the refugee has informed you their case is closed, they have ten days to call the case worker to try reopening the case. Cases can be closed for a variety of reasons and sometimes these issues can be resolved with one simple phone call. If the case has been closed for more than 10 days, the refugee will unfortunately have to reapply for benefits.